Pedro Arantes
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Slack and Queue Capacity Utilization Are Correlated
So when your system is operating at maximum capacity utilization, you don't have slack. When it isn't working at its full, you have slack.
#product-development
#queueing-theory
#slack
When Response Time Is Important, Measure Response Time
If the time on the critical path is worth a lot of money and a support group is on the path, you should measure the group on response time, not efficiency.
#agile
#critical-path
#efficiency
#product-development
#queueing-theory
#slack