#statistics

Low-queue states are more probable than high-queue states, but high-queue states are more important because they delay more jobs.

A Markov process is a random process in which the future is independent of the past, given the present.

It can provide essential insights to product developers because there're similar problems of unpredictable work arrival time and unpredictable task durations.

A proxy variable is a measurable variable that isn't directly relevant but is used in place of another unobservable or immeasurable variable.