Pedro Arantes
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Queues in Product Development

The idle time of waiting works in queues increases the work-in-process, which is the root cause of much waste in product development.
#product-development
Zettelkasten, October 10, 2022.

Notes

  • Using the definition of queueing theory, you can define the queue elements as:

    • Queue: the waiting work.
    • Server: team members—product, engineering, design.
    • Arrival Process: the pattern with which work arrives. It's usually unpredictable.
    • Service Process: the process in which the server accomplishes the work. For example, small deliveries every day.
    • Queueing discipline: how queue handles the waiting work. For example, using Scrum or Kanban.
  • Queues in [product development] aren’t physically visible. They go unnoticed and can be poorly managed by teams.

  • The idle time of waiting works in queues increases the work-in-process, which is the root cause of much waste in product development.

References

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